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The Process of Telephone answering services


Well qualified team of professionals takes the messages on behalf of your company and provides the information quickly. As an 24/7/365 bpo company we answer calls all time and obtaine the information from the caller. The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message.


For nearly 10 years, we have been providing 24 hour call center; and virtual office receptionist assistance to small and large businesses. We are available to your customers 24 hours a day, 7 days a week. You simply forward your phone lines to our professional and courteous agents and we assist to your customers just as you would expect from an in-house receptionist. We customizes each one of our clients accounts to fit their exact needs. You control how we answer your business telephone lines; what words we use when speaking with your customers; and, the exact procedures for receiving messages and the order of emergency call dispatching.


One Stop shop for your all call answering needs.


To some clients we are a remote reception desk, answering and routing incoming calls. Others see us as their outsourced call center, handling their customer support queries 24/7 by our professional call handling teams. Then there are companies who use us to manage their order taking or brochure requests.


It doesn’t matter what volume of calls you receive, or your call pattern, we can provide a customised & professional package that is right for you. Using the latest telephony technology, we’ll answer every call personally and professionally in your company name, just as if we were based in your office.


Some of our clients simply ask us to manage the overflow when their own staff are too busy, while others regard us as their 24-hour reception. We are also happy to provide short-term cover, for a company away day or shut-down period, or while your receptionist is away on holiday.


The flexibility of our professional phone answering is reflected in the flexibility of our pricing. We recognise that each Q2 serves customer has different requirements, so we will put together a bespoke package based on the specific needs of your business, taking the time to design the most appropriate package with the most cost effective price plan.


There are so many different ways that companies use our packages for their call answering needs, it is impossible to list them all. Some popular examples include:



Virtual Receptionists Are Real Receptionists


We often remind businesses and entrepreneurs seeking out our professionals to answer their calls, that our virtual receptionists are real receptionists and dispatchers. When you hire A Courteous to answer your ringing business phone lines, you’re hiring real people, not voicemail robots. Our virtual receptionist services will help you grow your business to its full capacity. Whether it's through increased revenue, client retention or increasing your client base, our virtual receptionists can help.


Our aim is to handle each and every call in a friendly, personable and professional manner, improving your overall customer experience. We provide a personal touch that voicemail cannot achieve and our aim is answer all calls within 2 rings, ensuring all inbound calls are answered promptly with no opportunity for missed calls, which in turn should result in improved sales enquiries.


Contact us today for all of your call answering service requirements. You Can reach us for business enquiries by filling out our Request For Proposal form or email us at info@q2serves.co.uk to end all your call center worries.

24/7 Call Answering Service

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